The flight plan for worry-free WordPress websites
WordPress Maintenance and Support for Kinsta Clients
The only WordPress maintenance & support service built exclusively for Kinsta clients.
4 Reasons Over 150 Businesses
Trust Kinsta + SkyrocketWP
No more “site down” errors for should’ve-been clients. We monitor 24/7, so we’re on top of issues the moment they arise.
About half of your visitors leave if your site takes longer than 3 seconds to load. With us, no patience is required.
What You Can Expect
What You’ll Get
Daily Database & Core Backups
Page Speed Optimization
24/7 Uptime Monitoring
Lead Generation Plugin
You get access to a high-converting WordPress lead generation plugin.
money-back, page load speed guarantee.
packed with speed, leads & security.
Weekly WordPress Updates
Daily Core & Database Backups
Real-Time Security Monitoring
24/7 Up-Time Monitoring
for the growing business.
Voyager 1 Plus:
Premium Security Plugin
Premium Performance Plugins
Google Search Console Setup
Google Analytics Integration
30 Min Content Updates
Serious about growth? These tools will help you get to the next level.
Helios 2 Plus:
Advanced Performance Optimization
Enhanced Email Deliverability
Premium Form Builder
Premium Spam Filtering
Premium Lead Capture Widget
1 Hour Content Updates
Frequently asked questions
WHO DO I CONTACT FOR HELP?
That said, a benefit of SkyrocketWP is that you can call us and we will work with Kinsta on your behalf to resolve any issues that may arise. To this point, we haven’t stumbled across an issue that we’ve been unable to resolve.
Though we plan to offer 24/7 support, we’re not there yet, so contact SkyrocketWP during business hours (8:30am-5pm CST, Mon-Fri) and Kinsta for after-hours emergency help.
DO YOU SUPPORT WORDPRESS MULTISITE?
DO YOU SUPPORT E-COMMERCE SITES?
Some WooCommerce websites were built to fail. Perhaps they rely upon 100 different plugins (from 100 different developers!). And perhaps many of. them no longer support their plugins. Or maybe they were built using a modified page builder in a no-longer-supported theme. And the list goes on.
In those scenarios, there’s nothing shy of a total overhaul that will stop the ship from sinking. And because those websites often have seemingly endless issues, they’ll leave you frustrated with us (i.e. “I thought you guys were supposed to be good at WordPress maintenance!”) and us frustrated with you (i.e., “We can’t keep a ship sailing smoothly if it only has half of its hull left!”).
So, we don’t go there. And you’re welcome. 😉
So, what does that mean for you and your WooCommerce site? It means you should get in touch with us. We’ll grab login credentials from you and take a look around your WordPress dashboard. Then, we’ll let you know if we’re the right fit (or not).
HOW DOES THE PAGE LOAD SPEED GUARANTEE WORK?
Here’s how it works:
(1) We’ll use Pingdom to run 5 consecutive page speed tests on your website before we migrate it.
(2) Then, we’ll run 5 consecutive page speed tests on your website after we migrate it.
(3) If your post-migration website doesn’t have the single fastest speed out of all 10 (total) tests, then we’ll refund your first month’s payment. Of course, that doesn’t obligate you to cancel your subscription. But you’ll get your first payment back nonetheless.
We’ve enjoyed keeping a running tally. Currently, we’re undefeated on more than 100 challenges. Our service is literally the fastest we’ve ever seen, but we never expected to be undefeated on 100+ migrations, most of which are coming from heavy hitters like WP Engine and Media Temple… but we’re pretty pumped about it! 😉
DO YOU OFFER 24/7 TECH SUPPORT?
WHAT'S CONSIDERED A "MINOR TWEAK?"
Tweaks and changes may include:
- Swapping out a photo
- Editing text
- Configuring a plugin
What tweaks and changes do NOT include:
- Building new web pages
WHAT DO YOU DO IF MY SITE IS HACKED?
WHAT IF MY SITE IS INFECTED BEFORE I SIGN UP?
WHAT HAPPENS IF MY SITE BREAKS?
Simple. We get it back up and running. We’re here so you don’t have to worry.
That said, we cannot replace your theme or plugin developers. So, if your theme or plugin developer stops the development of your theme or plugin, then we can continue to update your other themes and/or plugins until doing so creates a conflict with the themes and/or plugins that are no longer supported.
CAN YOU RESTORE MY SITE TO A PREVIOUS VERSION?
Yes. Backup and restore is a staple of the SkyrocketWP WordPress maintenance service. We keep up to 1 months of daily backups to which we can restore your site at any point.
HOW DO KEYWORD RANKING REPORTS WORK?
With our weekly keyword ranking reports, you get to track the rankings of up to 30 keywords. Already know the keywords and/or phrases you want to track? Send’em over. Not sure exactly which keywords are the best ones? Send us a few you think may be good and we can do the research to help you figure out which ones are best to track.
HOW DOES THE TESTIMONIAL SOFTWARE WORK?
In short, it’s awesome. Our testimonial software automates testimonial generation so that you simply get first name, last name, and email address into the system and the system handles the rest. And since our testimonial software connects to Zapier, even that part can be automated.
The software emails your client up to 3 times over a 10-day period and then stops (as not to annoy!). Want to send less? No problem. We can have it stop after the first or second email.
Once your client completes the testimonial, you get an email notification that lets you decide whether to display the review on your site.
Beyond that, those who rate your service 8 (out of 10) or above are taken to a “Thank You” page that gives the opportunity to leave a review for you on Google, Facebook, or any of scores of other sites.
It’s a sweet deal.
HOW DOES REPUTATION MONITORING WORK?
Our testimonial software will monitor the reviews you get on up to 10 business citation websites (e.g. Yelp!, Foursquare, etc). When your business is reviewed, you get a notification.
In the end, you’re not getting trashed behind your back. You get the opportunity to respond in a way that can neutralize the effect of the negative feedback. Need help crafting the perfect reply? This is a great resource.